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P365 Quality Problems

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15K views 77 replies 41 participants last post by  Rich Jenkins  
#1 ·
Hi, my first post. I have a problem and could use some advice. I bought my P365 in April of 2020 and did a lot of training with it. Up until now, it's been my primary carry gun. I've put a lot of rounds through it. I take care of it. I clean it after nearly every range session, haven't dropped it, keep it in a Kydex holster. Here's my problem: I've had two warranty repairs, and one of the issues was serious. I'll put the details below. I'm now worried about this firearm being my primary carry gun. I'm worried about it failing if God forbid I need to use it in defense of family or self. I want to keep carrying due to the small size and ease of concealment, high capacity, night sights and I'm very comfortable shooting it. I don't know what to do at this point. I have other options (Glock 19, S&W SD9VE) but neither is as concealable as the Sig, nor does either have night sights (I can easily fix that of course).

  • Should I be worried? (I am worried or I wouldn't be posting this! :) So worried that I bought the Glock 19 because of this. Maybe I panic bought, but I was going to get one anyway just to have one.)
  • Is it normal to have failures at these round counts?
  • Did I buy a lemon?
  • Do any of you buy TWO of the same gun, one for training and the other for carry, so that you are carrying a gun with a low round count?
  • Any suggestions are welcome.

Repair #1
Date: September 2020
Round count: 2,400
Problem: Frequent feeding malfunctions and slide would not lock back all the time after firing last round.
Repairs that Sig performed: Replaced the following parts: slide catch lever, slide catch lever spring, customer mags, recoil springs, striker assembly, customer magazines.

Repair #2
Date: April, 2021
Round count: 2,800
Problem: Dead trigger. Would not reset and cannot fire.
Repairs that Sig performed: Replaced trigger bar spring and front site (I'm not sure why they did this because I did not complain about anything. But this one seems brighter than the original, both in daylight and in the dark), Adjusted grip module.
 
#3 ·
The dead trigger would seal the deal for me. A feeding malfunction you can work through, a dead trigger turns the gun into a very ineffective club.

If you like the gun and aren’t turned off by the platform I’d buy a second and put some rounds through it and carry that and reserve this for range/training use.

If I like a carry gun I always buy two, one as a spare in case anything happens, it’s lost, stolen, or is confiscated after self defense use. If it’s a gun I want to shoot/train with a lot then I buy a third to beat the **** out of.
 
#30 ·
The dead trigger would seal the deal for me. A feeding malfunction you can work through, a dead trigger turns the gun into a very ineffective club.

If you like the gun and aren’t turned off by the platform I’d buy a second and put some rounds through it and carry that and reserve this for range/training use.

If I like a carry gun I always buy two, one as a spare in case anything happens, it’s lost, stolen, or is confiscated after self defense use. If it’s a gun I want to shoot/train with a lot then I buy a third to beat the **** out of.
If I am remembering correctly wasn't the complaints of the dead trigger related to striker issues
 
#4 ·
do you think any level of disassembly caused the issue? typically we see people taking guns apart and then things don't always go back the same, the dead trigger sounds like a concern, but what did they say was the cause ?
i like the idea of getting two of them, i have the xl and standard 365 and love therm both
 
#7 ·
I purchased 2 P365s around 2 years apart. The second one I bought as a spare. I had to send in my second one Nov. 2020 build due to a plastic piece broken on the striker assembly sleeve. Turn around was fast and I have since put 350 + rounds through it with no new problems. The older gun Oct.2018 has 1700+ rounds through them. I trust both of the guns to carry with. It is my opinion that all guns have the potential to fail and will fail eventually. New automobiles have the same potential as well as lawn mowers. The choice to keep or replace that platform is entirely up to you. The chances that the gun fails when you most need it are remote, but definitely possible. The same is true with a parachute and even a backup. When I look at the numbers of rounds many of you put through your guns it doesn’t surprise me when I hear something broke. If I were you, I would have 2 on hand and every now and again get them inspected by the factory or a competent Smith. Let them know how many rounds you’ve run and let them decide what parts should be replaced. I expect there is data on the parts most prone to fail. I have to change the timing belt in my car every 60000 miles and all sorts of other parts as my car acquires more mileage and use. If I had your uneasiness I would probably carry a small .380 backup in my back pocket or possibly ankle. The trouble with any mechanical device or machine is that it could last years with no problems or **** out the first time it’s used.
 
#8 ·
When I look at the numbers of rounds many of you put through your guns it doesn’t surprise me when I hear something broke. The trouble with any mechanical device or machine is that it could last years with no problems or **** out the first time it’s used.
Especially a high round count on such a small gun. A P320 will probably hold up better for high round counts.
 
#11 ·
I guess my question is how many rounds is too many rounds before parts may be worn. Sig says to replace recoil spring at 2500 rounds. Pretty everything else is supposed to be done by a qualified professional. Does anyone know if Sig offers a tune up service and recommend it at a certain round count. I know cars have a maintenance schedule based on mileage and sometimes times. I don’t see why that shouldn’t be offered by gun manufacturers. If your car is well maintained and parts checked and replaced on schedule, they tend to run a long time. I don’t just drive my car until something breaks and then bring it in for repair, I maintain it so it doesn’t breakdown. Still, even with maintenance the car wears out and I buy a new one. I suspect it’s the same way with firearms to a certain degree. The wife and I just bought a new vehicle to use for long trips. We bought it so we would have a vehicle we knew was not going to be prone to breakdown on vacation etc. We both have our old cars we bought new in 2005 and 2006. Both of them run fine but have over 200,000 miles on them. We use them for commuting and take the new car for popping to the store and long trips. I do that with my edc guns. The newest gun has roughly 500 rounds through it. The old one has about 1800 rounds. I practice with the old gun running 75 rounds at the range. Then I run 25 through the new one just to make sure it’s still operational. This way the gun with least mileage is the one I carry.
 
#23 ·
I guess my question is how many rounds is too many rounds before parts may be worn. Sig says to replace recoil spring at 2500 rounds. Pretty everything else is supposed to be done by a qualified professional. Does anyone know if Sig offers a tune up service and recommend it at a certain round count.
Yes, they do. This is from their web site, in the FAQs, in the Pistols category:

How often should I service my pistol?
We recommend a service interval of once per year or every 5,000 rounds which ever comes first. This keeps your pistol in top operational readiness and is the same standard we recommend to all our law enforcement customers. Our custom shop offers a variety of service plans for both new and pre-owned pistols. Talk with one of our customer service group reps. today to help decide which service plan works best for you.
 
#13 ·
A big question for me is are the problem(s) now resolved or is something still wrong with the particular gun you own. If the problems are solved then on you go. You just happened to get a bummer gun with a few bummer parts (important parts, however).
But if there are still problems then it is probably with that one gun and not the 365 as a whole.
A quick story. I live in the country. My well pump is way beyond normal life. Like 3x longer than it should. Recently my wife wanted to replace it. I told her "absolutely not". I have found that some tools are survivors and last "forever". My well pump seems to fit here. But on the other hand some tools just never fit together right from the beginning and always have problems no matter how many times they are fixed. Your pistol may fit into this second category. If that is the case then I'd sell it or re-purpose it and buy another 365 to carry.
I like my 365. There are other carry options but the 365 seems to be something special by most metrics. TG
 
#29 ·
A big question for me is are the problem(s) now resolved or is something still wrong with the particular gun you own. If the problems are solved then on you go. You just happened to get a bummer gun with a few bummer parts (important parts, however).
But if there are still problems then it is probably with that one gun and not the 365 as a whole.
A quick story. I live in the country. My well pump is way beyond normal life. Like 3x longer than it should. Recently my wife wanted to replace it. I told her "absolutely not". I have found that some tools are survivors and last "forever". My well pump seems to fit here. But on the other hand some tools just never fit together right from the beginning and always have problems no matter how many times they are fixed. Your pistol may fit into this second category. If that is the case then I'd sell it or re-purpose it and buy another 365 to carry.
I like my 365. There are other carry options but the 365 seems to be something special by most metrics. TG
Agree!
 
#14 ·
The working tolerances on a gun of this size are likely a pretty narrow window, hence why I asked about scratches on the mags. The feet of the trigger spring need to be just the right length, too long on the foot that sets in the magwell notch and the spring could be popped out by the mag making contact with it. A foot that is too short on the other end that rides through the trigger bar loop and it's feasible that it could slip out as the trigger bar does it scissor motion when being pulled, although less likely but possible.

My XL was scratching mags nicely and in a few minutes I took care of that problem as I slightly shortened and de-burred it.
 
#15 ·
On the OP's first repair, that list of things that were replaced doesn't mean all those parts were bad. It just means they replaced that many things until they found the bad part/parts. A tech replaces what they think might be bad when trouble shooting and keeps going until they find the problem.

Replacing the front sight like they did shows they look over the gun and fixed everything they found that even looked like it might be a problem.

I should also add that I think the quality on the P365s is outstanding. With as many as they have out there, the problem rate is very low.
 
#18 ·
If you don't trust it you don't trust it. You should trust your carry gun.

Do you trust the repairs?

If you traded or added another 365, would you trust it?

I have two 365's, have had zero problems and carry one of them everyday. I trust mine.
I trust it enough to carry because it's a 1/20 build, small for pocket carry, I shoot it well and I haven't had any issues. The gun had a number of problems early.
 
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#19 · (Edited)
Note that statistically with ANY product, the most likely chance of failure occurs when the product is first being used. Then it goes through a long period or reliability, assuming that it is maintained properly. Then in it's old age problems begin to creep up.

I'm guessing that with a pistol if you get past 200 rounds most problems will have shown up. Then you can eventually expect to replace the guide rod/recoil spring assembly somewhere around 2,500 rounds to be on the safe side. At some point you will likely need to replace the striker and/or striker spring and/or spring retainer and/or striker housing.

Reading the list of parts that Sig replaced the first time, it's obvious that the repair technician was doing a "Shotgun" repair. Which is just replacing a lot of parts until the problem goes away. While this is often the most cost effective method to do a repair it doesn't tell what the actual problem was. 2,400 rounds is in the territory of recommended maintenance replacement of the recoil spring assembly. It is possible that Sig found the recoil spring to to be the problem and just replaced the other parts to be on the safe side.

Springs are a troublsome item. They are made with as much art as science. It's probably not a bad idea to replace all or most of the springs in your Sig on a schedule based on fired round count. However, I don't have the statistical data to suggest when they should be replaced.
 
#21 ·
I don’t have near your round count, but my 365 and XL have been very reliable. Personally, if Sig made the repairs, I’d be very comfortable with them. I can’t imagine they shipped it back without some testing. Id think with the number of these pistols on the market, they have seen most of the “issues” and are pretty proficient at making sure they fix them properly.

Keep knocking the rounds through it, and re-build your confidence.
 
#27 ·
Never had a problem with 3 of my 365's one was sold because I needed the money to fund other projects and between my second 365 and my XL I have fire more than 6K rounds and never had a problem.
To answer your question if Sig check it and it works test it yourself with your carry ammo and if works it's good to go!
I was lucky to find Rem Golden Sabers in 124 grains in 50 round boxes from a fellow member (300 rounds) and shot 100 to test both guns and they are good to go!
 
#28 ·
Hi, my first post. I have a problem and could use some advice. I bought my P365 in April of 2020 and did a lot of training with it. Up until now, it's been my primary carry gun. I've put a lot of rounds through it. I take care of it. I clean it after nearly every range session, haven't dropped it, keep it in a Kydex holster. Here's my problem: I've had two warranty repairs, and one of the issues was serious. I'll put the details below. I'm now worried about this firearm being my primary carry gun. I'm worried about it failing if God forbid I need to use it in defense of family or self. I want to keep carrying due to the small size and ease of concealment, high capacity, night sights and I'm very comfortable shooting it. I don't know what to do at this point. I have other options (Glock 19, S&W SD9VE) but neither is as concealable as the Sig, nor does either have night sights (I can easily fix that of course).

  • Should I be worried? (I am worried or I wouldn't be posting this! :) So worried that I bought the Glock 19 because of this. Maybe I panic bought, but I was going to get one anyway just to have one.)
  • Is it normal to have failures at these round counts?
  • Did I buy a lemon?
  • Do any of you buy TWO of the same gun, one for training and the other for carry, so that you are carrying a gun with a low round count?
  • Any suggestions are welcome.

Repair #1
Date: September 2020
Round count: 2,400
Problem: Frequent feeding malfunctions and slide would not lock back all the time after firing last round.
Repairs that Sig performed: Replaced the following parts: slide catch lever, slide catch lever spring, customer mags, recoil springs, striker assembly, customer magazines.

Repair #2
Date: April, 2021
Round count: 2,800
Problem: Dead trigger. Would not reset and cannot fire.
Repairs that Sig performed: Replaced trigger bar spring and front site (I'm not sure why they did this because I did not complain about anything. But this one seems brighter than the original, both in daylight and in the dark), Adjusted grip module.
Get a Sig P229 in 357sig? I don't know. I've never had any problems out of it over the years but I certainly wouldn't use the p365 as a carry gun anymore. I would have asked Sig for my money back at that point
 
#32 ·
I’m one of those folks who buys two of every carry gun so yup I have two p365s. One to carry and one as a spare/training gun. Now that I think about it, I think I need a third one so that I can have a spare for carry as well... I put enough rounds through all of them to test/break in but I don’t try to kill the carry gun by shooting the hell out of it on the range.

I can’t tell you what to do because it really depends on how comfortable you are with the gun as it stands right now. If it were me, and I had a spare, I’d use the high round count gun as a range gun.

I noticed that there’s a new YouTube video on a recoil spring failure at 4K rounds, but the spring unraveled in the same way that we’ve seen previously. Because of things like this, I don’t plan on putting 4K+ rounds through my p365 carry gun (at least not without a Sig service check)... but I have zero concerns about putting 4K through my H&K. The p365 is just tiny, thin, and not built as robustly (in my opinion) yet it serves a purpose that the H&K can’t. I plan accordingly.
 
#33 ·
I noticed that there’s a new YouTube video on a recoil spring failure at 4K rounds, but the spring unraveled in the same way that we’ve seen previously. Because of things like this, I don’t plan on putting 4K+ rounds through my p365 carry gun (at least not without a Sig service check)... but I have zero concerns about putting 4K through my H&K. The p365 is just tiny, thin, and not built as robustly (in my opinion) yet it serves a purpose that the H&K can’t. I plan accordingly.

The P365 manual says to replace the recoil spring assembly at 2,500 rounds, so I don't see why a failure at 4,000 rates a video...
 
#34 ·
There is a reason why some 9mm pistols are big enough to fill your fist while others are small enough to go in your pocket. The big ones are designed for heavy use and high round counts. The little ones are not. It's been this way since the first tiny compact 1911s made their debut in the 1970s. They're simply not designed to endure thousands of rounds without having some form of small parts wear or breakage. Yes some do so better than others, but they're still not 20,000-round pistols.

At the same time, whatever defense gun you rely on daily, there should be a duplicate in your safe. It doesn't matter if you shoot both equally or shoot one while only carrying the other. The point is, if one goes down or begins to act weird you need a spare that fits the same holsters and performs the exact same tasks while you take time to troubleshoot the other one or send it in for repair. They don't have to be exact matches, but two guns that can be carried and used interchangeably.
 
#35 ·
I know you mentioned you bought it April 2020, but what is the build date of the gun? The 2 issues you mentioned (dead trigger, front night sight dead) happed to quite a few 2018/early 2019 365s. I would say anything post-2020 is rock solid. My early 2020 365 has had thousands of rounds through it, never a single issue or problem.
 
#40 ·
I wouldn’t put too much stock in the recoil spring failure either. Especially when Sig suggests replacing it at 2500 rounds anyway. That spring went 1500 rounds beyond its service life and 2500-3000 rounds is a fairly common interval to see recommendations on spring changes. Even though they may go longer and some may not ever completely fail, the spring still wears which means you’re just beating your gun up which will eventually cause more failures of other parts and unnecessary wear on parts even before failure.

So based on that, the guy is an idiot for going beyond that in the first place.