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Beware of grips4u.net

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6.7K views 13 replies 12 participants last post by  Malicious Compliance  
#1 ·
Don’t make the mistake I made and don’t patronize grips4u.net due to bad customer service. Owner is arrogant when communicating. Don’t believe me? Do a Google search on ‘grips4u.net review’.

I recently purchased an old Sig Sauer P220 W. German made and grips came with Hogue wrap arounds grips. Needed to upgrade the grips and found Grips4u.net.

Looked at the website and had P220A grips. My mistake was that I didn’t read the fine print. I was under impression that P220A is for American made mag release model. If you been around a while, you know that early Sig P220 had the European heel mag release. According to grips4u.net website, the P220A is for American made.

Ordered and received grips for $89.00 and $8.00 shipping. They were nice looking wood grips. When I tried to install the grips, they didn’t fit. There’s an area on the grip where the hammer spring strut is blocking and makes the pistol inoperable when the grips are installed. I contacted grips4u.net was told these grips do not fit the West German made P220s. I went to the website and sure enough, it stated American made. There were no warnings or any information on the website that these grips only fit American made P220 and no notes that they do not fit West German made or any indication of Sig manufactured code (eg KF, KG that it fits).

Grips4u.net at this time informed me that Sig Sauer made a design change on the hammer strut spring and these will not fit. I can bring the grips to a gunsmith and have them altered. But if I altered them, the grips are no longer returnable or refundable. At this time, I could have brought out my dremel and milled the wood part out so that the hammer strut spring would clear wood area. But having paid $97.00, I feel they should fit.

I contacted grips4u.net about returning the grips or exchanging the grips for my H&K P7. I was told that I can get credit and they will send me a paypal request for the difference of the price between P220 and P7. We were good. I Was told they may charge a $10.00 or 10% restocking fee if the grips were not altered and were not installed. Well, I had installed the grips and that’s how I found out they don’t fit. So I contacted grips4u.net and provided details photos of the installed grips and inquired as to whether I will have to pay the restocking fee as I wanted to come clean that I did install the grips however they still look new with no damages. There were some handling marks on the inner facing wood area where the hammer strut spring made contact with the wood. Their response was ‘We’ll still inspect the set, but unless there is damage there shouldn’t be any issues’.

I proceed with the return. I contacted grips4u.net after 4 days of receipt of the return grips.

Next thing I know is that I get a Paypal notification that I received credit in the amount for $79.00 and NO Explanation what so ever as to why I was assessed the restocking fee as I previously provided photos of the return grips. No mentioned of credit toward P7 grips as I wanted to happen.

So buyer be aware! Owner of grips4u.net practice in deceit and bad customer service. If the grips they sell fits, it is fine. But if there is problem with the grips, don’t expect customer service. If you do a google search, there are many complaints out there.
 
#3 ·
Welcome to SIG Talk!

I'm not sure I am seeing any unethical behavior by the retailer here. The wrong grips were ordered, is this a mistake by the seller? The grips you received don't fit your gun, is this an issue with the seller? You were told there would be a $10 or 10% restocking fee IF THE GRIPS WERE NOT ALTERED OR INSTALLED, pretty standard practice by many retailers. This is clearly stated on his website, I quote:

The item must be new, unused, unaltered, unmounted, complete and in the original packaging, with all components (dowel pins, spacers, screws, etc.) included; altered, used or damaged product is not returnable. Original shipping cost for returns/exchanges are not reimbursable. Any returns or exchanges require that we receive the grip(s) prior to sending a replacement or refunding a purchase. Items are inspected upon return, and a restocking fee will apply for returned grips (a minimum charge of $10.00 or 10% or the per-grip-set cost).

Grips4u makes a fine product. I have dealt with them several times and can understand how he can come off as arrogant. But please show me how any of his actions are less than ethical.

Interesting second post on the forum.
 
#6 ·
I would have just dremeled the things out after discovering my mistake. OP, you have opened your self up to allot of ridicule with this particular post. I don't think you will find anyone willing to back you up.

Good Luck with getting grips you like for your German P220. Hope it all works out for you.
 
#7 ·
Welcome to SigTalk.

I'll echo what Malicious Compliance stated and add that I've bought from him many times and never once had an issue. He's even custom made a pair of grips for me. I'd highly recommend him, likely over your considerable objection.

Indeed, an interesting second post.
 
#10 · (Edited)
Might be a case of ordering from a mobile device. Websites tend to show less things on mobile device by default for speed and usability. That requires users to expand more tabs to read description and stuff.

For me, I never order anything from my phone from a new to me website.
 
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