New purchase 01/12/2018 E26R 9 BSS RX
Battery cap will not go on with battery in place. It will go on without the battery. I Spoke with Customer Service this morning, I was told “it requires downward force to install” and that if I was not able to install battery and the cap that they would send me a Fed-Ex envelope and I could remove the Romeo 1 and mail it to them.
Customer Service also informed me they have not had any issues with this. The warning of “Use caution when starting the Battery Cap to prevent damage to the Battery Cap threads,” in the manual and then advised to use downward force seems to be a recipe for trouble. It appears impossible to achieve with the cheap plastic retractable adjustment tool and when using a real screwdriver I have only managed to mar the slot and create a high level of frustrastation for myself. I give up.
Disappointed to say the least. $1249.00 My first purchase of a P226 and I can not use it.
The turn around would be 4-6 weeks once they receive it. I certainly wish at this point that I had spent my hard earned money on a model without the Romeo 1
Anyone have any similar issues or advice? A quick search did not reveal any or I missed it.
Battery cap will not go on with battery in place. It will go on without the battery. I Spoke with Customer Service this morning, I was told “it requires downward force to install” and that if I was not able to install battery and the cap that they would send me a Fed-Ex envelope and I could remove the Romeo 1 and mail it to them.
Customer Service also informed me they have not had any issues with this. The warning of “Use caution when starting the Battery Cap to prevent damage to the Battery Cap threads,” in the manual and then advised to use downward force seems to be a recipe for trouble. It appears impossible to achieve with the cheap plastic retractable adjustment tool and when using a real screwdriver I have only managed to mar the slot and create a high level of frustrastation for myself. I give up.
Disappointed to say the least. $1249.00 My first purchase of a P226 and I can not use it.
The turn around would be 4-6 weeks once they receive it. I certainly wish at this point that I had spent my hard earned money on a model without the Romeo 1
Anyone have any similar issues or advice? A quick search did not reveal any or I missed it.