Fantastic pistol! Thanks for the update
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P365 q&a
Hello all,
P365 production is still increasing as we continue to build capacity to meet incredible demand. We have shipped tens of thousands of P365s with overwhelmingly positive responses not only from our commercial customers, but from law enforcement and professional end users around the world. In my 25 years of law enforcement and industry experience, I have rarely seen this level of excitement and positive reception around any single firearm. Although there have been a limited number of striker and trigger return spring issues with this new platform, our return rates for these two parts are still extremely low…approximately 0.25% combined, which we believe is below industry standards for any type of return.
The P365 has received an unprecedented amount of praise and activity both in social and traditional media. However, in the age of the internet, readers are sometimes exposed to grossly inflated or even non-existent issues. To address some of these concerns, we have compiled the most prevalent questions we’re seeing online and in our customer service department.
Q: Can I safely dry-fire my P365?
A: Yes. We’ve dry-fired thousands of repetitions on our test guns and production models with no failures. It should always be recommended to use a snap-cap or similar device during dry-fire practice for any firearm, but it is not required.
Q: Why does Sig Sauer use a MIM striker?
A: Metal Injection Molding (MIM) is used for complicated metal parts that would be impossible or overly complicated to effectively machine. MIM technology is used throughout the firearm industry to manufacture small parts, including strikers, hammers, sears, triggers, and most integral gun parts. Moreover, our strikers are made from S7 tooled steel to ensure maximum strength and endurance.
Q: What is “primer drag” and does it cause striker breakages?
A: No. “Primer drag” is found on fired cases and is simply a drag mark slightly below the indent in the primer. It is caused by the pistol barrel unlocking while the striker is returning back to its recessed position. This is not uncommon, and happens in most striker-fired micro compact pistols due to the increased slide speed. The protrusion of the striker tip during ignition is minimal and has no effect on the striker’s durability.
Q: What are the chances of my striker breaking or trigger return spring coming off?
A: Extremely small. Currently, returns for strikers and trigger return springs account for 0.25% of all P365s shipped, combined. Although these numbers are extremely low, Sig Sauer will continue to evaluate all of our firearms to ensure that they meet the most stringent standards we have set for ourselves and that you have come to expect.
Q: If I install an aftermarket striker in my P365, will it void the warranty?
A: Technically, installation of aftermarket parts voids the warranty. However, Sig Sauer would most likely cover unrelated returns including, but not limited to, defective sights, out of the ordinary cosmetic wear, magazine issues, etc. Examples of repairs that would not be warrantied would be those that could be traced to an affected part including, but not limited to, light primer strikes, pierced primers, primer flow, trigger reset problems, etc.
Internet banter would have our customers believe that striker and trigger return spring issues are widespread. In reality, these returns are no greater than any other potential customer service return. Our return rates continue to remain below industry standards as a whole, and we will continue to stand behind our product line.
If you have questions about the P365 or any Sig Sauer product, please contact our customer service department at (603)610-3000.
P365 production is still increasing as we continue to build capacity to meet incredible demand. We have shipped tens of thousands of P365s with overwhelmingly positive responses not only from our commercial customers, but from law enforcement and professional end users around the world. In my 25 years of law enforcement and industry experience, I have rarely seen this level of excitement and positive reception around any single firearm. Although there have been a limited number of striker and trigger return spring issues with this new platform, our return rates for these two parts are still extremely low…approximately 0.25% combined, which we believe is below industry standards for any type of return.
The P365 has received an unprecedented amount of praise and activity both in social and traditional media. However, in the age of the internet, readers are sometimes exposed to grossly inflated or even non-existent issues. To address some of these concerns, we have compiled the most prevalent questions we’re seeing online and in our customer service department.
Q: Can I safely dry-fire my P365?
A: Yes. We’ve dry-fired thousands of repetitions on our test guns and production models with no failures. It should always be recommended to use a snap-cap or similar device during dry-fire practice for any firearm, but it is not required.
Q: Why does Sig Sauer use a MIM striker?
A: Metal Injection Molding (MIM) is used for complicated metal parts that would be impossible or overly complicated to effectively machine. MIM technology is used throughout the firearm industry to manufacture small parts, including strikers, hammers, sears, triggers, and most integral gun parts. Moreover, our strikers are made from S7 tooled steel to ensure maximum strength and endurance.
Q: What is “primer drag” and does it cause striker breakages?
A: No. “Primer drag” is found on fired cases and is simply a drag mark slightly below the indent in the primer. It is caused by the pistol barrel unlocking while the striker is returning back to its recessed position. This is not uncommon, and happens in most striker-fired micro compact pistols due to the increased slide speed. The protrusion of the striker tip during ignition is minimal and has no effect on the striker’s durability.
Q: What are the chances of my striker breaking or trigger return spring coming off?
A: Extremely small. Currently, returns for strikers and trigger return springs account for 0.25% of all P365s shipped, combined. Although these numbers are extremely low, Sig Sauer will continue to evaluate all of our firearms to ensure that they meet the most stringent standards we have set for ourselves and that you have come to expect.
Q: If I install an aftermarket striker in my P365, will it void the warranty?
A: Technically, installation of aftermarket parts voids the warranty. However, Sig Sauer would most likely cover unrelated returns including, but not limited to, defective sights, out of the ordinary cosmetic wear, magazine issues, etc. Examples of repairs that would not be warrantied would be those that could be traced to an affected part including, but not limited to, light primer strikes, pierced primers, primer flow, trigger reset problems, etc.
Internet banter would have our customers believe that striker and trigger return spring issues are widespread. In reality, these returns are no greater than any other potential customer service return. Our return rates continue to remain below industry standards as a whole, and we will continue to stand behind our product line.
If you have questions about the P365 or any Sig Sauer product, please contact our customer service department at (603)610-3000.
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Thank you so much for this! I appreciate your responsiveness and honesty.
I have a P365, and it has been flawless up to this point. It would be nice if you or someone from Sig would maintain a presence here, as a way to interact with customers and provide the inside scoop before rumors and speculation get out of hand. I have seen that done on other forums. Maybe a sticky thread called, "Ask Sig," where questions could be asked and answered.
Cheers,
Brian
Cheers,
Brian
I failed to mention that I have a P365 with a born on date in March and I've flawlessly run almost 1K rounds through it with no issues. Also, a range near me has a rental P365 with just over 2,500 through it and zero issues.
What serial numbers may have the bad strikers mentioned previously?
Thanks for this!! It's much needed and appreciated. This couldn't have come at a better time.
Thanks Phil
Thank You Phil Strader!
Thank You Phil Strader!
Hello all,
P365 production is still increasing as we continue to build capacity to meet incredible demand. We have shipped tens of thousands of P365s with overwhelmingly positive responses not only from our commercial customers, but from law enforcement and professional end users around the world. In my 25 years of law enforcement and industry experience, I have rarely seen this level of excitement and positive reception around any single firearm. Although there have been a limited number of striker and trigger return spring issues with this new platform, our return rates for these two parts are still extremely low…approximately 0.25% combined, which we believe is below industry standards for any type of return.
The P365 has received an unprecedented amount of praise and activity both in social and traditional media. However, in the age of the internet, readers are sometimes exposed to grossly inflated or even non-existent issues. To address some of these concerns, we have compiled the most prevalent questions we’re seeing online and in our customer service department.
Q: Can I safely dry-fire my P365?
A: Yes. We’ve dry-fired thousands of repetitions on our test guns and production models with no failures. It should always be recommended to use a snap-cap or similar device during dry-fire practice for any firearm, but it is not required.
Q: Why does Sig Sauer use a MIM striker?
A: Metal Injection Molding (MIM) is used for complicated metal parts that would be impossible or overly complicated to effectively machine. MIM technology is used throughout the firearm industry to manufacture small parts, including strikers, hammers, sears, triggers, and most integral gun parts. Moreover, our strikers are made from S7 tooled steel to ensure maximum strength and endurance.
Q: What is “primer drag” and does it cause striker breakages?
A: No. “Primer drag” is found on fired cases and is simply a drag mark slightly below the indent in the primer. It is caused by the pistol barrel unlocking while the striker is returning back to its recessed position. This is not uncommon, and happens in most striker-fired micro compact pistols due to the increased slide speed. The protrusion of the striker tip during ignition is minimal and has no effect on the striker’s durability.
Q: What are the chances of my striker breaking or trigger return spring coming off?
A: Extremely small. Currently, returns for strikers and trigger return springs account for 0.25% of all P365s shipped, combined. Although these numbers are extremely low, Sig Sauer will continue to evaluate all of our firearms to ensure that they meet the most stringent standards we have set for ourselves and that you have come to expect.
Q: If I install an aftermarket striker in my P365, will it void the warranty?
A: Technically, installation of aftermarket parts voids the warranty. However, Sig Sauer would most likely cover unrelated returns including, but not limited to, defective sights, out of the ordinary cosmetic wear, magazine issues, etc. Examples of repairs that would not be warrantied would be those that could be traced to an affected part including, but not limited to, light primer strikes, pierced primers, primer flow, trigger reset problems, etc.
Internet banter would have our customers believe that striker and trigger return spring issues are widespread. In reality, these returns are no greater than any other potential customer service return. Our return rates continue to remain below industry standards as a whole, and we will continue to stand behind our product line.
If you have questions about the P365 or any Sig Sauer product, please contact our customer service department at (603)610-3000.
So for the dull among us, should I be like OMG its _______ posting on SigTalk! or is this just a repost from someone I
should be like OMG its _______?
edit....posted just a second too late (see above). Its nice to hear from ya, so while you're around, any chance you could give us an idea when the 365 with safety will hit the shelves (July, August,?)
should be like OMG its _______?
edit....posted just a second too late (see above). Its nice to hear from ya, so while you're around, any chance you could give us an idea when the 365 with safety will hit the shelves (July, August,?)
Thanks Phil! P365 owner here, and your words are very encouraging. My P365 runs like a champ (born 5/16/2018) I love it and have had zero malfunctions with mine, though I do have trigger return spring scratch marks on my 12 round mag. Could you shed some light on that and put this story to rest? I would like to know the distinguishing marks of the trigger return springs that have came off.
While the information makes for interesting reading it falls short with respect to world class customer service and quality standards. MIM technology like any technology is great until and unless the manufacturing process fails in any number of ways. Sig knew about the failed batch(es) yet withheld that information from customers.....hiding the truth always comes back to haunt the guilty party. Sig also failed in its customer service responsibility by not immediately replacing at their cost all affected strikers without question. Instead Sig plays the typical corporate game of wait for the failures to occur and use the warranty process. Money saved for Sig.
The same is true for the trigger spring. Your engineers/mfg QC staff should have caught that with nothing more than a visual check. When is Sig sending out springs to those "tens of thousands" who have the short spring?
Finally.....you quote a .25% failure number and take pride in saying it's in line with the "industry". Have your QC management people heard of 6-Sigma. I would think, based on your marketing hype, that Sig would be apologizing about .25% and telling their customers they know this is still much too high especially for a product intended to be carried and used to defend one's life!
Sorry, Sig and the P365 still have a long way to go.
The same is true for the trigger spring. Your engineers/mfg QC staff should have caught that with nothing more than a visual check. When is Sig sending out springs to those "tens of thousands" who have the short spring?
Finally.....you quote a .25% failure number and take pride in saying it's in line with the "industry". Have your QC management people heard of 6-Sigma. I would think, based on your marketing hype, that Sig would be apologizing about .25% and telling their customers they know this is still much too high especially for a product intended to be carried and used to defend one's life!
Sorry, Sig and the P365 still have a long way to go.
Pretty much everything I have relayed on many different forums but it’s great to hear it from the manufacture. Let’s face it, haters are gonna hate and the P365 is so good it has a lot of other manufacturer fan boys working overtime exaggerating minor teething issues.
On a positive note today, I mistakenly let my Sherrif Dept handle my P365 and they fell in love with it. They are the third LE Dept that has fallen for the P365. I could have sold mine directly a dozen times so far.
On a positive note today, I mistakenly let my Sherrif Dept handle my P365 and they fell in love with it. They are the third LE Dept that has fallen for the P365. I could have sold mine directly a dozen times so far.
I know little about MIM casting and just what metals are used in the process. Phil stated above that "Moreover, our strikers are made from S7 tooled steel to ensure maximum strength and endurance."
I distinctly remember reading in the past that there was a problem with the carbon content in the MIM strikers from Indonesia that was causing the breakage of the striker tips. I also read tht Sig has corrected the problem.
I have looked but that info is buried deep in the P365 postings and I can't find it.
So, is "S7 tooled steel" or MIM steel used in the strikers? Or is this the same? Or did Sig stop using MIM strikers and switched to "S7 tooled steel"?
I distinctly remember reading in the past that there was a problem with the carbon content in the MIM strikers from Indonesia that was causing the breakage of the striker tips. I also read tht Sig has corrected the problem.
I have looked but that info is buried deep in the P365 postings and I can't find it.
So, is "S7 tooled steel" or MIM steel used in the strikers? Or is this the same? Or did Sig stop using MIM strikers and switched to "S7 tooled steel"?
Thank you, Mr. Strader.
C 0.45-0.7%
Cr 2.5-3.5%
Si 0.2-1.0%
Mo 1.0-1.8%
Ni 0.30% max
Fe balance
The MIM powder used in the P365 strikers is based on S7 tooled steel chemistry. Powders of a variety of metal chemistries are used in the MIM process, S7 tool steel being one of these chemistries.I know little about MIM casting and just what metals are used in the process. Phil stated above that "Moreover, our strikers are made from S7 tooled steel to ensure maximum strength and endurance."
I distinctly remember reading in the past that there was a problem with the carbon content in the MIM strikers from Indonesia that was causing the breakage of the striker tips. I also read tht Sig has corrected the problem.
I have looked but that info is buried deep in the P365 postings and I can't find it.
So, is "S7 tooled steel" or MIM steel used in the strikers? Or is this the same? Or did Sig stop using MIM strikers and switched to "S7 tooled steel"?
C 0.45-0.7%
Cr 2.5-3.5%
Si 0.2-1.0%
Mo 1.0-1.8%
Ni 0.30% max
Fe balance
Thanks. I knew someone would help clarify this.The MIM powder used in the P365 strikers is based on S7 tooled steel chemistry. Powders of a variety of metal chemistries are used in the MIM process, S7 tool steel being one of these chemistries.
C 0.45-0.7%
Cr 2.5-3.5%
Si 0.2-1.0%
Mo 1.0-1.8%
Ni 0.30% max
Fe balance
Phil,
I will dispense with the pleasantries as I'm sure that will be well covered...
I have a couple of questions for you, lets get down to business.
First, lets be honest here for a moment. I do not carry my P365, not because of "internet" hype, hysteria or "over inflated" failure numbers. I do not carry my P365 because of the truth...
What is the truth?
A bad batch of strikers got into the production line and there has been failures.
I don't know if my striker is good or bad? Through our own research on SigTalk we have a good idea of the bad run but we received no help or guidance from you.
Just as I felt a bit better about the striker situation the spring issue popped up. After closely examining my trigger return spring I honestly don't know why it has stayed in. The end opposite of the magazine well appears to want to jump out of there with each trigger press.
Is Sig Sauer prepared to stand behind there product and apply updated parts to those of us with early serial #'s, who have conducted your beta testing?
Specifically an updated striker assembly, trigger return spring and FCU pin.
Do we really have to wait until it breaks to get them updated as they should have came from the start?
I keep seeing the low failure rate's touted by Sig as a badge of honor to the good work being done in the "Live Free or Die" state. You would do well to remember that any failure could result in a Service member, Police officer or CCW holder being defenseless holding your product in their hand. That is a heavy weight to bear and a tremendous responsibility that transcends arbitrary "failure rates"...
Thank you for your time and consideration.
I will dispense with the pleasantries as I'm sure that will be well covered...
I have a couple of questions for you, lets get down to business.
First, lets be honest here for a moment. I do not carry my P365, not because of "internet" hype, hysteria or "over inflated" failure numbers. I do not carry my P365 because of the truth...
What is the truth?
A bad batch of strikers got into the production line and there has been failures.
I don't know if my striker is good or bad? Through our own research on SigTalk we have a good idea of the bad run but we received no help or guidance from you.
Just as I felt a bit better about the striker situation the spring issue popped up. After closely examining my trigger return spring I honestly don't know why it has stayed in. The end opposite of the magazine well appears to want to jump out of there with each trigger press.
Is Sig Sauer prepared to stand behind there product and apply updated parts to those of us with early serial #'s, who have conducted your beta testing?
Specifically an updated striker assembly, trigger return spring and FCU pin.
Do we really have to wait until it breaks to get them updated as they should have came from the start?
I keep seeing the low failure rate's touted by Sig as a badge of honor to the good work being done in the "Live Free or Die" state. You would do well to remember that any failure could result in a Service member, Police officer or CCW holder being defenseless holding your product in their hand. That is a heavy weight to bear and a tremendous responsibility that transcends arbitrary "failure rates"...
Thank you for your time and consideration.
As others have already mentioned, .25% is not reassuring, especially when you won't disclose/notify those that may have a model in the suspected serial range. This is obviously for cost savings (waiting for them to fail), otherwise you'd simply send out notices (or replacement parts) to those POSSIBLY affected. The fact that you do not, tells me A) you're banking on those that don't shoot it enough to know if they have a defective part, and B it's hard to remain confident in a pistol that MIGHT have a known defective part (and no way of finding out until it breaks... which is no help if someone is dead because of it).
CS is great, for general consumer products. But for items with high expectation for safety (firearms, automobiles, life saving devices, medical equipment, etc), being proactive is a MUST to resolve issues. A concealed handgun IS a life saving device.
How well would it go over if Jeep said "yeah, a bad batch of transmissions went out that may pop out of PARK. Contact us if you have any problems", vs the instant recall that they did (which is the proper way to handle it)?
Ok, I've made my point, so I'll move on.
FANTASTIC job with everything else about this pistol! From the dimensions, capacity, the looks (thing is beautiful!), to the low pro mag release. Well done! Although I'd love to see an option for low pro (as in flat) slide release and take down lever, I think I'd be in the minority there.
Tighten up the QC, and ANNOUNCE THOSE AFFECTED with possible faulty parts and you've got a solid winner!!
Thanks for striving to push the capacity/size barrier. Well done!
CS is great, for general consumer products. But for items with high expectation for safety (firearms, automobiles, life saving devices, medical equipment, etc), being proactive is a MUST to resolve issues. A concealed handgun IS a life saving device.
How well would it go over if Jeep said "yeah, a bad batch of transmissions went out that may pop out of PARK. Contact us if you have any problems", vs the instant recall that they did (which is the proper way to handle it)?
Ok, I've made my point, so I'll move on.
FANTASTIC job with everything else about this pistol! From the dimensions, capacity, the looks (thing is beautiful!), to the low pro mag release. Well done! Although I'd love to see an option for low pro (as in flat) slide release and take down lever, I think I'd be in the minority there.
Tighten up the QC, and ANNOUNCE THOSE AFFECTED with possible faulty parts and you've got a solid winner!!
Thanks for striving to push the capacity/size barrier. Well done!
Thanks Sig for the Q&A on the P365. I could not be happier with mine.
I love my P365 and have had no problems......now I did do a little non-scientific research and bought the cheapest, dirty ammo I could find (Winchester USA Forged 115gr Steel Cased).
My P365 does not like this ammo at all. It has FTE issues quite often and leaves a very dirty pistol for you to clean with very few rounds fired. (100rds)
Now to be fair to the P365 my wife's P938 also had some FTE issues....I'm pretty sure its the reduced velocity as well as the cleanliness of the ammo.
I noticed right away while shooting this ammo that it seemed very weak in the velocity department.
I switch ammo out right away and had no issues from then on.
In a FB P365 page thread I read about issues cropping up with cheap weak ammo and I decided to try to find if the issues would duplicate with my gun.
I now know what ammo to stay away from on any of my guns when practicing at the range.
My P365 does not like this ammo at all. It has FTE issues quite often and leaves a very dirty pistol for you to clean with very few rounds fired. (100rds)
Now to be fair to the P365 my wife's P938 also had some FTE issues....I'm pretty sure its the reduced velocity as well as the cleanliness of the ammo.
I noticed right away while shooting this ammo that it seemed very weak in the velocity department.
I switch ammo out right away and had no issues from then on.
In a FB P365 page thread I read about issues cropping up with cheap weak ammo and I decided to try to find if the issues would duplicate with my gun.
I now know what ammo to stay away from on any of my guns when practicing at the range.
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