Joined
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3 Posts
For those with limited attention spans, see Bold headings below for Cost, Shipping Process, & Work Performed/Parts Replaced.
I spent a lot of time reading through this forum once I caught wind of a potential issue with my P938. I found a lot of great information and good discussion around the Gen1 parts issues, but I never found a one-stop-shop post that detailed the process, so I thought I'd give back a little and provide a detailed account of my excellent experience with Sig's Customer Service as they upgraded my Gen1 P938 to Gen2 parts.
Link to Sig Sauer Custom Shop
https://www.sigsauer.com/custom-shop/
I contacted Sig Customer Service via phone during business hours and explained my concerns. They asked for my pistol S/N and confirmed that it was a Gen1 (Manufactured June 2013) and was a candidate for updated parts. I have seen other accurate posts in this forum that explain how to identify a Gen 1 pistol by removing the grips and looking at the inside of the MSH (which I did before calling). It was just as easy to call Sig and get them to confirm via S/N.
I also learned that by requesting a service for my pistol in this way, I was actually registering it for the first time. This is apparently a separate registration from the warranty registration you can complete on their website. Customer Service apparently can not access that information.
My pistol was outside of the factory warranty period, so I had initially wanted to purchase and upgrade the parts myself, but after a brief discussion with the CS rep I was convinced that it was worth my while to let Sig do this work for me. In my case, the selling points were:
1.) Work would be done by a certified Sig armorer/gunsmith, and included the Full Service Package (FSP) - See Note Below
2.) The cost of the shipping was about the same as the cost for me to go to the local range and test-fire the weapon, which I would certainly do after a full disassembly before putting back in my EDC rotation
Cost
Freight+Repair $44.00 (included FedEx Express 2-Day Air, both ways)
FSP Service $60.00
Total Cost: $104.00
NOTE: Website says $84.95 for FSP. It did not receive an answer as to why my repair was cheaper, but I'm OK with it. Per Sig website, FSP includes: Detailed stripping and complete and thorough cleaning of the entire pistol. Professional safety inspection of critical components by factory certified personnel. Replacement of springs prone to wear ( trigger bar spring, slide catch lever spring, recoil spring) and any needed small parts. Then lubrication to factory standards, reassembly and function testing.
Shipping
I was emailed a pre-paid FedEx Express shipping label. I had to provide packaging. I put my unloaded pistol in its original case with a single magazine and put zip-ties on the lock hasps. Went to my local FedEx and bought a slightly-over-sized box and some bubble wrap. At the counter, an employee scanned the label from my phone and printed it for me, put it on the box, and I was out the door. After two weeks, I received an email notification that my pistol had shipped FedEx 2nd-Day Air which included tracking information. Upon receiving my pistol, I noticed that it was packaged carefully in a nondescript box with ample protective material inside. Nothing indicated that it was a firearm. Case had new zip-ties applied. Opened the box and found my gun in pristine condition with all parts returned, plus the original parts. There was also a copy of the Shop Service Order which detailed the work.
NOTE: Sig did not return the original MSH. I was informed of this up front. They do not return parts considered to be defective, for safety/reliability reasons.
Worked Performed
- Performed FSP
- Updated MSH, Hammer, Sear, & Extractor
- Updated Magazine Catch Spring
- Polished Feed Ramp
- Test Fired w/ FMJ & JHP
Hopefully, this post will help others assess their options and ultimately get their pistols upgraded with more reliable parts. I'll be glad to field any questions as time permits.
I spent a lot of time reading through this forum once I caught wind of a potential issue with my P938. I found a lot of great information and good discussion around the Gen1 parts issues, but I never found a one-stop-shop post that detailed the process, so I thought I'd give back a little and provide a detailed account of my excellent experience with Sig's Customer Service as they upgraded my Gen1 P938 to Gen2 parts.
Link to Sig Sauer Custom Shop
https://www.sigsauer.com/custom-shop/
I contacted Sig Customer Service via phone during business hours and explained my concerns. They asked for my pistol S/N and confirmed that it was a Gen1 (Manufactured June 2013) and was a candidate for updated parts. I have seen other accurate posts in this forum that explain how to identify a Gen 1 pistol by removing the grips and looking at the inside of the MSH (which I did before calling). It was just as easy to call Sig and get them to confirm via S/N.
I also learned that by requesting a service for my pistol in this way, I was actually registering it for the first time. This is apparently a separate registration from the warranty registration you can complete on their website. Customer Service apparently can not access that information.
My pistol was outside of the factory warranty period, so I had initially wanted to purchase and upgrade the parts myself, but after a brief discussion with the CS rep I was convinced that it was worth my while to let Sig do this work for me. In my case, the selling points were:
1.) Work would be done by a certified Sig armorer/gunsmith, and included the Full Service Package (FSP) - See Note Below
2.) The cost of the shipping was about the same as the cost for me to go to the local range and test-fire the weapon, which I would certainly do after a full disassembly before putting back in my EDC rotation
Cost
Freight+Repair $44.00 (included FedEx Express 2-Day Air, both ways)
FSP Service $60.00
Total Cost: $104.00
NOTE: Website says $84.95 for FSP. It did not receive an answer as to why my repair was cheaper, but I'm OK with it. Per Sig website, FSP includes: Detailed stripping and complete and thorough cleaning of the entire pistol. Professional safety inspection of critical components by factory certified personnel. Replacement of springs prone to wear ( trigger bar spring, slide catch lever spring, recoil spring) and any needed small parts. Then lubrication to factory standards, reassembly and function testing.
Shipping
I was emailed a pre-paid FedEx Express shipping label. I had to provide packaging. I put my unloaded pistol in its original case with a single magazine and put zip-ties on the lock hasps. Went to my local FedEx and bought a slightly-over-sized box and some bubble wrap. At the counter, an employee scanned the label from my phone and printed it for me, put it on the box, and I was out the door. After two weeks, I received an email notification that my pistol had shipped FedEx 2nd-Day Air which included tracking information. Upon receiving my pistol, I noticed that it was packaged carefully in a nondescript box with ample protective material inside. Nothing indicated that it was a firearm. Case had new zip-ties applied. Opened the box and found my gun in pristine condition with all parts returned, plus the original parts. There was also a copy of the Shop Service Order which detailed the work.
NOTE: Sig did not return the original MSH. I was informed of this up front. They do not return parts considered to be defective, for safety/reliability reasons.
Worked Performed
- Performed FSP
- Updated MSH, Hammer, Sear, & Extractor
- Updated Magazine Catch Spring
- Polished Feed Ramp
- Test Fired w/ FMJ & JHP
Hopefully, this post will help others assess their options and ultimately get their pistols upgraded with more reliable parts. I'll be glad to field any questions as time permits.
