I am sure you are aware that all business's are overwhelmed due to demand of our times...all gun companies are maxed out. I get the frustration, but the customer service rep is probably answering phone non stop and is just maxed out. I had a Desert Eagle a few years back that needed a barrel.....after much correspondence they finally told me they couldn't tell me when I would get a replacement, it would be next run which was maybe in a year? No company is perfect and stuff happens; it is unfortunate when it happens to us. BELEAVE ME....I am sure they want to help you. The rep can only do so much. Getting nasty will not speed it up, it usually will slow it down. You don't have a lot of options wanting warranty service.