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Hate when this happens!

386 Views 12 Replies 8 Participants Last post by  Jack#9, 
Jack#9
Took my P210 Target to the range today to start practicing for an upcoming competition. The competition involves a number of steel targets of a variety of shapes at ranges out to about 50 yards. I used this pistol to place 3rd last year and was looking forward to maybe winning this year.
Unfortunately after the 2nd shot the head of the elevation screw sheared off.
So the pistol has to go back to SIG, which means it is almost certain I can't get it back in time for this competition.
I know that these things happen, and I'm sure SIG will repair it under warranty, but it still annoys the hell out of me.
The pistol is about 4 years old but has only had about 2,000 rounds through it. I hate having to send things back to the manufacturer. And since it's over a year old I'll probably get whacked for the shipping cost.
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ShipWreck
Yes, it always sucks when you have to contact the company and send something in. Hope they fix ya up soon!
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Hollow Point
Unfortunately, things happen. What's important is how quick and effective the resolution is. Sig will make it right.
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prairieviper
I have a SIG 1911 Super Target that has broken a windage screw no less than 3 times. I use standard 230 grain ball ammo, so it's not like the loads are hot. SIG has been great and replaced the sight all 3 times, but they told me the last time that since the Super Target had been discontinued, there were no more sights in stock or available. I got the last one. I ask them what my options were and was told that all SIG could do was to replace the entire slide from another model. Apparently, none of the available sights would work with the dovetail cut in my 1911 ST.

I have even installed a Wilson 20-pound recoil spring but no help. I will likely replace the rear sight with an aftermarket one from another source when it happens again.
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Jack#9
Just talked to SIG and already received the shipping label. As I expected, because the pistol is over a year old, I have to pay shipping. I knew this but still think that, for a part that really should never fail, there should be no charge.
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cremaley
Jack#9 said:
Just talked to SIG and already received the shipping label. As I expected, because the pistol is over a year old, I have to pay shipping. I knew this but still think that, for a part that really should never fail, there should be no charge.
Click to expand...
I'm confused. You say they sent you a shipping label. How are they collecting the shipping charge?
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Jack#9
cremaley said:
I'm confused. You say they sent you a shipping label. How are they collecting the shipping charge?
Click to expand...
They require a credit card and authorization to charge the $55 up front before they email you the shipping label.

I'm told, by SIG, that all firearms returned for warranty are detail disassembled and inspected. Any parts that are worn or upgraded are replaced. When I had to return a 10 year old pistol that saw considerable use, I thought that the $55 was a pretty good deal. But my P210 has pretty much been pampered. In my world 2,000 rounds over 4 years is pampering.

BTW, if you ask, SIG will usually agree to send you the parts for you to perform the repair. But that voids your lifetime warranty; not such a good idea.
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mrerick
Not your specific issue, but a friend recently showed me this tool kit.

It contains a torsion based torque measurement adapter, which is very convenient for tightening the screws for sights, including red dots when mounting and adjusting them.

I am generally concerned about using too much torque on screws line the one that sheared off on your SIG P210. This tool helps me know how much I'm using with a bit more precision.

store.fixitsticks.com

Rifle & Optics Toolkit With All-in-One Torque Driver | Fix It Sticks

Carry Fix It Sticks' Rifle and Optics Toolkit with All-in-One Torque Driver and you can tighten scope rings, mounts and more.
store.fixitsticks.com store.fixitsticks.com

They also have SIG specific pistol and rifle armorer's kits. They are expensive, but the enclosed tools are extremely high quality.

I bought one of the torque equipped kits to keep with me at the range.
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Devereaux
mrerick said:
Not your specific issue, but a friend recently showed me this tool kit.

It contains a torsion based torque measurement adapter, which is very convenient for tightening the screws for sights, including red dots when mounting and adjusting them.

I am generally concerned about using too much torque on screws line the one that sheared off on your SIG P210. This tool helps me know how much I'm using with a bit more precision.

store.fixitsticks.com

Rifle & Optics Toolkit With All-in-One Torque Driver | Fix It Sticks

Carry Fix It Sticks' Rifle and Optics Toolkit with All-in-One Torque Driver and you can tighten scope rings, mounts and more.
store.fixitsticks.com store.fixitsticks.com

They also have SIG specific pistol and rifle armorer's kits. They are expensive, but the enclosed tools are extremely high quality.

I bought one of the torque equipped kits to keep with me at the range.
Click to expand...
That’s interesting. I have seen the equivalent of torque stick adapters, where the torque is unique to each stick, but this looks more like an adjustable torque wrench in a different format. I know car mechanics make use of specific torque sticks to do things like torque lug nuts onto wheels.
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Jack#9
Just in case your are suggesting that I torqued the screw head off the screw, there is no way that happened. When I took the pistol to the range when it was new, about 4 years ago, I adjusted the sights, and haven't had to touch them since. In any case, there is no way I would apply the force needed to rip the head off a screw.
After 50+ years in the shooting sports I do have some common sense.
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bluesjuke
Sorry this happened to you Jack and h9ope it's resolved to your satisfaction.
Yes, that should not happen.
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Jack#9
The P210 is boxed up and ready to ship. I'm waiting until Tuesday to drop it off at FedEX. Didn't want to have it sitting in limbo over the holiday weekend.
I'll post an update when I hear from SIG. I always tend to hold my breath until I get the confirmation that the pistol was received. You'd think I'd be used to this by now.
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Jack#9
My P210 was delivered to SIG on June 1 and I just received a notice that SIG shipped my P210 back to me on June 2. That's a one-day turnaround!
I know according to others on this forum I should not be impressed with a one-day turnaround. That it's to be expected.
Maybe I'm a cynic, but these days I've come to not expect good customer service. So when I do experience it I am very pleasantly surprised. I will be sending an email to SIG praising their customer service & warranty support.
I'm probably not receiving my P210 in time to sight it in for that competition, but that's OK.
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